TCROSS Co., Ltd. and TCROSS Communication Co., Ltd. (collectively, the "Company") establish
this Privacy Policy (the "Policy") regarding the handling of user information, including
personal information, of users in connection with the various services provided by the
Company, including TCROSS NEWS, clinical-related services, event-related services,
Consulting, SaaS-based services, and other services provided by the Company
(collectively, the "Services").
1. User Information Collected and Methods of Collection
In this Policy, "User Information" means information relating to the identification of
users, as well as information generated or accumulated in connection with the use of the
Services and collected by the Company.
（1）Information Provided by Users
Name (including phonetic spelling), gender, and date of birth
Email address, company or organization name, department, workplace location, job
title, telephone number, and other contact information
Authentication information such as login IDs and passwords required to use the
Services
Information provided through contract application forms, questionnaires, interviews,
or similar means
Technical materials, experimental data, and attribute information of research
participants (such as age and gender) necessary for conducting commissioned research
（2）Information Collected in Connection with Use of the Services
Usage history and records of clinical-related services
Event participation registration information, attendance status, and payment
information
Information accompanying contracts and work records in Consulting
TCROSS NEWS usage logs (access history, operation history, usage time, IP address,
usage environment, etc.)
Records of inquiries and communications regarding the Services
Access information automatically collected when using the Company's websites (access
date and time, pages viewed, IP address, device information, cookies, etc.)
2. Purpose of Use
User Information will be used for the following purposes:
（1）Provision and Operation of the Services
Registration acceptance, identity verification, performance of contracts, billing,
and payment processing
Provision and quality improvement of services in the clinical, event, consulting,
and SaaS-based businesses
Account management, security assurance, and analysis of usage status in SaaS-based
services
Responding to inquiries and providing user support
Addressing acts that violate contracts or policies
（2）Other Purposes
Creation and analysis of statistical data for service improvement
Providing information on events, seminars, study groups, campaigns, and similar
activities
Providing information on new services, research activities, and business activities
Necessary communications, document delivery, and survey requests related to
contracts and operations
Creation, verification, and reporting of research outcomes
3. Management of User Information
The Company shall manage User Information accurately and keep it up to date within the
scope necessary to achieve the purposes of use. Personal information that is no longer
required to be retained will be promptly disposed of or deleted.
Data related to SaaS-based services will also be deleted in accordance with the
Company's prescribed methods after user or corporate account withdrawal or termination
of contracts.
4. Security Control Measures
To protect User Information, the Company implements the following security measures:
Security measures to prevent unauthorized access
Prohibition of unnecessary duplication or removal of information
Encryption of communications using SSL or similar technologies
Access control, log monitoring, and periodic security testing in SaaS-based services
Periodic internal audits and continuous improvements
5. Outsourcing and Provision to Third Parties
The Company may outsource the handling of User Information to contractors as necessary
for business operations. In such cases, the Company will exercise appropriate
supervision.
Except as required by laws and regulations, the Company will not provide personal
information to third parties without the prior consent of the user.
6. Joint Use
The Company may jointly use User Information within the following scope:
Parties to joint use: TCROSS Co., Ltd. and TCROSS Communication Co., Ltd.
Purpose of joint use: Within the scope of the purposes set forth in Section 2
7. Disclosure, Correction, and Suspension of Use of Personal Information
If a user requests disclosure, correction, deletion, or suspension of use of their
personal information, the Company will respond without delay in accordance with
applicable laws and regulations. Please note that a prescribed fee may be charged for
requests for disclosure.
8. Contact Information
For inquiries regarding the handling of User Information, please contact:
TCROSS Co., Ltd. Personal Information Inquiry Desk 7F NEOX Shinjuku Building, 1-9-1
Shinjuku, Shinjuku-ku, Tokyo 160-0022, Japan
9. Revisions
The Company may revise this Policy in response to amendments to laws and regulations or
changes in its business operations. If there are any material changes, the Company will
provide notice on its website or through other appropriate means.
Supplementary Provision
The privacy policy applicable to TCROSS NEWS is separately posted on the TCROSS NEWS
website.
